How do I cancel my Shopify store?
Mia Walsh
Updated on April 18, 2026
- Log in as the store owner.
- From your Shopify admin, click Settings, and then click Plan and permissions.
- In the Store status section, click Sell or close store.
- Click Close store.
Keeping this in consideration, how do I close my Shopify store?
Steps to close your Shopify store :
- Login to your Shopify admin panel as the account owner.
- Click on Settings – Account.
- In the Store status section, you will find the option to “CLOSE YOUR STORE”
- Click on Close store.
- Enter your password.
- On this page, you can contact Shopify to see if they can help you in any way.
Secondly, can I get my money back from Shopify? From your Shopify admin, go to Orders. Click the order that you want to refund. Click Refund. If you don't want to send an email to your customer when you issue the refund, then uncheck Send a notification to the customer.
Also to know, how do I temporarily disable Shopify?
To pause your store:
- Log in as the account owner.
- From your Shopify admin, click Settings:
- Click Account:
- Scroll down to Cancel or pause your store.
- Under Pause your store, click Find out more.
- An explanatory dialog opens. If you're happy with the terms and the charges, click Yes, I want to pause my store.
What happens if I close my Shopify store?
Close your Shopify store If you don't want to run your online store anymore, then you can close it at any time. After you close your store, you won't have access to your Shopify admin. If you want to log back in, then you will have to enter your credit card details and reactivate your store.
Related Question Answers
What happens if you dont pay Shopify?
If you're unable to pay - for example, if your credit card doesn't have sufficient funds - the system will attempt to make payment again a few days later. Ultimately, if the bill doesn't get paid, your store gets frozen and you will need to pay the outstanding invoice before being able to reactivate it.Can I freeze my Shopify account?
You can pause your store from the Plan and permissions or Account settings of your Shopify admin. Pausing your store reduces your subscription fee to $14 per month. Learn how to pause your store in Pausing or closing your store.How do I remove my credit card from Shopify?
To delete a custom payment method:- From Shopify POS, tap Store > Payment types.
- Swipe the custom payment method left to reveal a Delete button.
- Tap Delete.
How do I hide my Shopify store from public?
Steps:- From your Shopify admin, go to Online Store > Preferences.
- Go to the Password protection area.
- Uncheck Enable password.
- Click Save.